My Health Pays®

 

My Health Pays®

Welcome to the new and improved My Health Pays® Rewards Program!

Earn My Health Pays rewards by focusing on your whole health. When you eat right, move more, be well, save smart and take control of your health, you’ll earn reward points!

Your points. Your way. Use your points to shop for special items at the My Health Pays® Rewards Store. Or, convert them into dollars, and they will automatically be added to your My Health Pays rewards card.

Challenges and Power-Ups. Keep earning more rewards when you complete Challenges and Power-Ups. Challenges help you set and reach certain goals at your own pace. Power-Ups are quick activities you can do in a shorter amount of time.

Take control of your whole health. My Health Pays gives you helpful tools, so you can live a better life.     


Eating Right

 


Moving More


Saving Smart


Being Well

FAQs

As an Ambetter member, you can earn rewards for taking charge of your whole health. Our My Health Pays program is a fun and easy way to earn rewards for completing healthy activities.

  1. Log into your Ambetter member account or create your account now.
  2. Click the My Health Pays Rewards banner on the home page.
  3. Confirm your mailing address where we should send your activation bonus.
  4. Start earning points to redeem for more rewards. It's that easy.

You can earn points for completing healthy activities through Challenges or Power-Ups in the My Health Pays portal within the time specified. These activities may include, but are not limited to, watching an educational video, completing a survey, or sharing achievements. In addition, you may also receive points for these activities as well: Wellbeing Survey, PCP Wellness Exam, and Flu Vaccine.  Each activity may have a point value assigned to it. When you complete an activity with a point value, we will automatically add the reward points to your balance. We will add new activities and content frequently, so there will always be new chances to participate and earn points. Come back often to earn even more points!

Rewards you have already earned will remain on your My Health Pays® Visa® Prepaid Card as long as you are an Ambetter member.

As you earn points through the My Health Pays program, you can convert those points into dollars, which will load on your card. Or, you can use your points to shop at the online My Health Pays Rewards Store.

Your points will rollover year to year as long as you are an Ambetter member.

These are activities that are available on the My Health Pays® portal. Challenges help you set and reach certain goals at your own pace. Power-Ups are quick activities you can do in a shorter amount of time. Examples of activities may be: watch a video, read an article, track your progress, or take a survey.  Points may be awarded for completing such activities.

You can see how many reward points you have earned by looking in the top right corner of your home page in the My Health Pays® portal. You can spend those points at any time. Your current Points Balance equals points earned minus any points you have redeemed

Use your points to shop for items online at the My Health Pays® Rewards Store. The total number of points needed to redeem each reward is displayed next to each item in the Rewards Store.  You can redeem points for any reward or a combination of rewards that is equal to or below your current point balance.

Or convert your points into dollars to be applied towards a My Health Pays® Visa® Prepaid Card.  Click on the My Health Pays® Visa Prepaid Card tile within the Rewards Store.  Select the amount of dollars you would like added to a card. These dollars will be added to existing My Health Pays® Visa Prepaid Card within 5-7 business days. Don’t have a card?  Dollars will be loaded onto a card and mailed to the address that you provide during the check-out process within 10-15 business days.

Simply add the item(s) to your “Shopping Cart” and complete the check-out process.

With points earned through activities in the My Health Pays portal or by completing healthy behaviors outside of the portal specified by the program, you can spend your points in the My Health Pays Rewards Store. Click the “Rewards” button to access the store. You can also use your points to apply dollars to your My Health Pays® Visa® Prepaid Card.  

Use your My Health Pays®* Visa Prepaid Card for your healthcare-related costs, such as: monthly premium payments§, doctor copays, deductibles, and coinsurance. Or use it for your monthly bills such as: utilities, telecommunications, transportation, education, rent, or childcare.

To add dollars to your My Health Pays® Visa Prepaid Card, convert your rewards points into dollars by going to the My Health Pays Rewards Store, click on the My Health Pays® Visa Prepaid Card banner and follow the prompts.

Questions about your card? Log in to Member.AmbetterHealth.com

*Consult a tax professional to understand any possible tax implications for the My Health Pays® program.

Healthcare-related costs will vary by member and the plan in which you are enrolled.

§My Health Pays® rewards cannot be used to pay premiums in NV and AZ.

My Health Pays® rewards cannot be used for pharmacy copays.

You will only be able to purchase public transportation directly from the agency either in-person or online. Passes cannot be purchased through retail locations such as grocery or convenience stores.

Funds expire 90 days after termination of insurance coverage.   

The card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC. Card cannot be used everywhere Visa debit cards are accepted. See Cardholder Agreement for complete usage restrictions.  This card is limited to qualifying products and services as listed above. Eligible items up to the amount of your balance will be covered. Any remaining balance will remain on your card. You can use it for future purchases. The card may not be used everywhere Visa debit cards are accepted. This card cannot be used at ATMs, and you cannot get cash back.

The total number of points needed to redeem for each reward is displayed next to each item in the My Health Pays Rewards Store. You can redeem points for any reward or a combination of rewards that is equal to or below your current point balance. Simply add the item(s) to your “Shopping Cart” and complete the check-out process.

A My Health Pays®* Visa Prepaid Card can be used for your healthcare-related costs, such as: monthly premium payments§, doctor copays, deductibles, and coinsurance. Or use it for your monthly bills such as: utilities, telecommunications, transportation, education, rent, or childcare.

To add dollars to your My Health Pays® Visa Prepaid Card, convert your rewards points into dollars by going to the My Health Pays Rewards Store, click on the My Health Pays® Visa Prepaid Card banner and follow the prompts.

Questions about your card? Log in to Member.AmbetterHealth.com

*Consult a tax professional to understand any possible tax implications for the My Health Pays® program.

Healthcare-related costs will vary by member and the plan in which you are enrolled.

§My Health Pays® rewards cannot be used to pay premiums in NV and AZ.

My Health Pays® rewards cannot be used for pharmacy copays.

You will only be able to purchase public transportation directly from the agency either in-person or online. Passes cannot be purchased through retail locations such as grocery or convenience stores.

Funds expire 90 days after termination of insurance coverage.   

The card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC. Card cannot be used everywhere Visa debit cards are accepted. See Cardholder Agreement for complete usage restrictions.  This card is limited to qualifying products and services as listed above. Eligible items up to the amount of your balance will be covered. Any remaining balance will remain on your card. You can use it for future purchases. The card may not be used everywhere Visa debit cards are accepted. This card cannot be used at ATMs, and you cannot get cash back.

Go to the My Health Pays Rewards Store and click on the My Health Pays® Visa Prepaid Card tile and select the dollar amount you would like to receive.  A card will then be sent to the address provided during the check-out process within 10–15 business days.  If you already have a card, dollars will be added to your existing card within 5-7 business days.

Use your My Health Pays®* Visa Prepaid Card for your healthcare-related costs, such as: monthly premium payments§, doctor copays, deductibles, and coinsurance. Or use it for your monthly bills such as: utilities, telecommunications, transportation, education, rent, or childcare.

To add dollars to your My Health Pays® Visa Prepaid Card, convert your rewards points into dollars by going to the My Health Pays Rewards Store, click on the My Health Pays® Visa Prepaid Card banner and follow the prompts.

Questions about your card? Log in to Member.AmbetterHealth.com

*Consult a tax professional to understand any possible tax implications for the My Health Pays® program.
Healthcare-related costs will vary by member and the plan in which you are enrolled.

§My Health Pays® rewards cannot be used to pay premiums in NV and AZ.

∞My Health Pays® rewards cannot be used for pharmacy copays.

You will only be able to purchase public transportation directly from the agency either in-person or online. Passes cannot be purchased through retail locations such as grocery or convenience stores.

Funds expire 90 days after termination of insurance coverage.   

This card is limited to qualifying products and services as listed above. Eligible items up to the amount of your balance will be covered. Any remaining balance will remain on your card. You can use it for future purchases. The card may not be used everywhere Visa debit cards are accepted. See Cardholder Agreement for complete usage restrictions. This card cannot be used at ATMs, and you cannot get cash back. This card may not be used to buy alcohol, tobacco, or firearms products. If you select DEBIT at the point of sale, you will need to provide your PIN. You will select a PIN at the time of card activation. If you select CREDIT, you will not need to provide your PIN; however, you may need to provide your signature.

This card is not a gift card or a gift certificate. You have received this card as a gratuity without the payment of any monetary value or consideration.

The card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC. Card cannot be used everywhere Visa debit cards are accepted. See Cardholder Agreement for complete usage restrictions.  This card is limited to qualifying products and services as listed above. Eligible items up to the amount of your balance will be covered. Any remaining balance will remain on your card. You can use it for future purchases. The card may not be used everywhere Visa debit cards are accepted. This card cannot be used at ATMs, and you cannot get cash back.

You can go to the My Health Pays Rewards Store and click the My Health Pays® Visa Prepaid Card tile and select the dollar amount you would like to add to your existing card.  Dollars will be added to your existing card within 5-7 business days. 

  • Activate your card and obtain/reset your PIN number by calling 1-888-514-6841.
  • Check your card balance and last 5 transactions by calling the number on the back of your card: 1-866-809-1091.
  • Report your card lost or stolen, dispute charges, or initiate fraud investigation, call 1-866-598-1764.
  • For any other inquiries, call Member Services. See the Member Services phone number for your state within these FAQs.

Rewards expire 90 days after termination of insurance coverage.  Upon termination of your Ambetter membership, you will have 90 days to redeem your My Health Pays® points and/or use funds on your My Health Pays® Visa® Prepaid Card (if applicable).  However, as long as you continue your Ambetter membership, your points will rollover year after year.

Only points can be converted into dollars to be added to your My Health Pays® Visa® Prepaid Card. Once you decide to convert your points into dollars, they cannot be converted back into points.

Your health plan is committed to helping you achieve your best health. Rewards for participating in a wellness program are available to all members. If you think you might be unable to meet a standard for a reward under this wellness program, you might qualify for an opportunity to earn the same reward by different means. Call Member Services and we will work with you (and, if you wish, with your doctor) to find a wellness program that offers the same reward and is right for you in light of your health status. See the Member Services phone number for your state within these FAQs.

State

Health Plan Name

Phone Numbers,  TTY/TDD, Nurse Advice Line

AR

Ambetter from Arkansas Health & Wellness

1-877-617-0390 (TTY/TDD 1-877-617-0392)

AZ

Ambetter from Arizona Complete Health

1-888-926-5057 (TTY: 711)

FL

Ambetter from Sunshine Health

1-877-687-1169 (Relay Florida 1-800-955-8770)

GA

Ambetter from Peach State Health Plan

1-877-687-1180 (TTY/TDD 1-877-941-9231)

IL

Ambetter from IlliniCare Health

1-855-745-5507 (TTY/TDD 1-844-517-3431)

IN

Ambetter from MHS

1-877-687-1182 (TTY/TDD 1-800-743-3333)

KS

Ambetter from Sunflower Health Plan

1-844-518-9505 (TTY/TDD 1-844-546-9713)

MO

Ambetter from Home State Health

1-855-650-3789 (TTY/TDD 1-877-250-6113)

MS

Ambetter from Magnolia Health

1-877-687-1187 (Relay 711)

NC

Ambetter of North Carolina Inc.

1-833-863-1310 (Relay 711)

NH

Ambetter from NH Healthy Families

1-844-265-1278 (TTY/TDD 1-855-742-0123)

NV

Ambetter from SilverSummit Healthplan

1-866-263-8134 (TTY/TDD 1-855-868-4945)

OH

Ambetter from Buckeye Health Plan

1-877-687-1189 (TTY/TDD 1-877-941-9236)

PA

Ambetter from PA Health & Wellness

1-833-510-4727 (Relay 711)

SC

Ambetter from Absolute Total Care

1-833-270-5443 (Relay 711)

TN

Ambetter of Tennessee

1-833-709-4735 (Relay 711)

TX Ambetter from Superior HealthPlan 1-877-687-1196 (Relay Texas/TTY 1-800-735-2989)

WA

Ambetter from Coordinated Care

1-877-687-1197 (TTY/TDD 1-877-941-9238)

  • I’m not sure if I’m eligible to participate in My Health Pays®
  • I have questions about the My Health Pays® Visa® Prepaid Card
    • My card isn’t working
    • I need a new card
    • When was my card mailed?
    • I didn’t receive my card
    • Where can I use my card?
    • What can I buy with my card?
    • How do I earn more rewards on my card?
  • This information is not in my primary language
  • I have questions about my Ambetter Insurance Plan
  • Opt-out/Unsubscribe request
  • My Health Pays® Rewards Store questions
  • My Health Pays Program questions
  • Technical Support
  • Registration/Login troubleshooting
  • Challenge/Power-Up technical difficulties
  • Missing points

To participate in the My Health Pays® program, you will need a basic computer or mobile device with Internet or Wi-Fi access.

No. You will only be able to access My Health Pays by logging in through the Ambetter portal, using your Ambetter login and password.

Log in to your Ambetter account to update your account information

Consult a tax professional to understand any possible tax implications for the My Health Pays® program.

No, your My Health Pays® rewards will be delivered at no cost to you

Should you need to return an item for any reason, our customer service group will be happy to assist you. Email cctcustomorders@biworldwide.com.

If you have any additional questions that aren’t covered here, don’t hesitate to ask. Please send us an email through Contact Us